Use this template to create your own Hardware Maintenance and Support Agreement for the United States, between a supplier and a customer. Key points include (among others):

• service fees and charges to be paid by customer
  
• terms of payment
  
• list of services provided
  
• days and times included under the contract (generally normal business hours)
  
• restrictions on service
  
• obligations of each party
  
• support materials and documentation
  
• remedies on default
  
• termination by either party.

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